Nevada

The REport

Blast off! In what is being described as “picture perfect,” NASA’s Endeavor finally launched after weeks of delay.  In the words of U.S. Rep. Gabrielle

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Fusion 2011: Highlights

Sherry Chris, President & CEO of Better Homes and Gardens Real Estate, shares amazing moments and highlights from our first national sales event, Fusion, held February 9-11, 2011.

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Fusion 2011

Catch an exclusive sneak peek of what’s happening behind the scenes as the Better Homes and Gardens Real Estate team prepares for our first national sales event Fusion 2011 being held at the amazing Aria Resort & Casino in Las Vegas, Nevada.

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The Secret to Providing Exceptional Customer Service

Have you ever stayed at a Ritz Carlton Hotel? Bought a pair of shoes, or returned them at Zappos? These two companies immediately come to mind when you think about exceptional customer service. While the two companies couldn’t appear to be more different, when you drill down, they are very much alike in their core values and business and leadership principles.

Providing exceptional service begins with understanding the customer. In case you haven’t noticed, the needs of the customer have changed a lot in the past few years, and will continue to evolve. Creating an exceptional customer experience doesn’t mean you have to be twice as good as your competitor, just be a little better. That’s easy if you have the right culture in place.

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