For those of us buried in record-levels of snow, spring feels like light-years away. Perhaps Punxsutawney Phil will declare a mild end to winter next
It has been a busy week for all of us at Better Homes and Gardens Real Estate. Many of us are enjoying sunny Northern California
I attended RESPRO’s (Real Estate Services Provider Council, Inc.) 2010 Annual Conference in Las Vegas and found the event time very well spent. This being
Have you ever stayed at a Ritz Carlton Hotel? Bought a pair of shoes, or returned them at Zappos? These two companies immediately come to mind when you think about exceptional customer service. While the two companies couldn’t appear to be more different, when you drill down, they are very much alike in their core values and business and leadership principles.
Providing exceptional service begins with understanding the customer. In case you haven’t noticed, the needs of the customer have changed a lot in the past few years, and will continue to evolve. Creating an exceptional customer experience doesn’t mean you have to be twice as good as your competitor, just be a little better. That’s easy if you have the right culture in place.